This privacy policy explains how Focus Frame processes personal data when you use the website, make an inquiry, arrange product intake, review proofs, or receive edited files.
We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, manage sample setup approval, carry out photography production, organize proof gallery review, deliver edited files, handle payments, maintain records, secure the website, and meet legal obligations.
We may share personal data with service providers that support website operation, communication handling, file storage, payment processing, or technical maintenance. Where external partners are used, they are expected to process data only for the agreed purpose and under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other parties when required by law, when necessary to establish or defend legal claims, or when needed to comply with accounting, tax, or recordkeeping obligations.
Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the relevant purpose and keep records consistent with those purposes.
Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.
We may process contact details, inquiry content, booking information, product counts, reference materials, shot lists, delivery preferences, payment-related records, gallery access details, and communication history. Where relevant, we also process technical data such as device and browser information, log data, and cookie identifiers.
We receive personal data from website forms, email correspondence, planning calls, product delivery arrangements, proof gallery interactions, and file delivery steps. Some technical data is collected automatically when the website is used, and some business records are created during project administration and invoicing.
Essential cookies help the site function and support form handling and security features. Preference cookies may remember limited settings. If analytics or similar tools are used, they are intended to help understand site performance and usage patterns in a non-intrusive way.
You may block or delete cookies in your browser, but some site functions may not work as intended if essential cookies are disabled. Where consent is used for non-essential cookies, you may withdraw it through the available settings or by changing your browser configuration.
Depending on the circumstances, you may have rights to information, access, correction, deletion, restriction, objection, and data portability. You may also raise concerns about how your data is handled and request clarification about the purposes and categories involved.
To protect privacy, we may ask for information needed to verify your identity and understand the request. If a request is incomplete or legally unavailable, we will explain the reason and, where possible, identify the part that can be addressed.
We keep personal data only for as long as needed to manage inquiries, bookings, project delivery, accounting, dispute handling, and legal compliance. When the retention period ends, data is deleted, anonymized, or archived in a restricted form if required by law or a legitimate business need.
The current version applies from the date it is published on the website. If a change materially affects how personal data is handled, we will use a reasonable method to draw attention to the update before it takes effect where appropriate.
